Privacy Policy

1. Information We Collect

When you use our website and services, we may collect:

• Personal information: name, email address, phone number, billing details
• Account information: registration data, login history, API keys
• Usage data: pages visited, services used, API calls, device information
• Communications: emails, messages, support tickets, chat logs
• Payment information: transaction records, payment method details (processed by third-party gateways)

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and subscriptions
• Communicate with you about your account and services
• Send service-related announcements and updates
• Provide customer support
• Analyze usage patterns to improve our AI tools
• Comply with legal obligations and prevent fraud

3. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers: payment processors, email service providers, analytics platforms
• Legal authorities: when required by law or to protect our rights
• Business partners: if you explicitly consent to sharing for specific services

4. Data Security

We implement reasonable security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Data minimization — we collect only what is necessary

5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data
• Receive a copy of your data in a portable format
• Object to processing of your data
• Withdraw consent for specific data uses

6. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. For inactive accounts, we may delete data after 90 days of inactivity.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including Indonesia. We ensure adequate data protection safeguards are in place for such transfers.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state
• Analyze website traffic
• Personalize your experience
• Serve relevant advertising

9. Changes to This Policy

We may update this Privacy Policy. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related questions, contact:

• Email: privacy@berkahkarya.com
• WhatsApp: +62-857-3274-0006